Norfolk Health & Fitness

FAQ's

Most frequent questions and answers

We accept payments via online banking, cheque, cash or via our website.

As soon as you have paid the deposit for your course . We ask for full payment within six months of enrolment or before full completion of the course. Certificates aren’t handed over until full payment has been received.

Yes we offer instalment and monthly payment agreement plans.

We give you one free re-take for free. We then charge a re-take fee of £25 to cover tutor time etc.

Under the Consumer Contracts Regulations 2013 you have 14 days from enrolment to cancel your course. 

Active IQ is an awarding organisation recognised and regulated by Ofqual within the Active Leisure sector. The certifications they provide act as a benchmark for quality and credibility, both for those employing Norfolk Health & Fitness graduates and also for those wishing to join the industry. For more information, see the Active IQ website.

Please note, there may be a requirement from the Awarding Organisation for assessments or qualification delivery to be requested as part of the quality assurance process.

We recommend FitPro who offer a comprehensive range of insurance products underwritten by AVIVA.

We are in the office Monday to Friday 9am-5pm to support all learners. If you are unable to make these times, please get in contact with Kevin on Kevin@norfolkhealthandfitness.com to arrange a time and day. However this will be on tutor discretion. We also hold workshops on Saturdays at UEA Sportspark every two weeks to discuss with your tutors.

All workshops are held at the UEA Sportspark, 9am-4:30pm.

Address:

University Of East Anglia

Norwich Research Park,

Norwich NR4 7TJ

 

All our support sessions are held at the:

The Union Building

51-59 Rose Lane,

Norwich, 

NR1 1BY

Yes we mentor all our learners after completion of each course in regards to employment or self employed work. 

We have good relationships with gym in Norfolk as most of our graduates can now be found in each gym. 

We are always an email or phone call away.

Yes all our qualifications are recognised nationally and internationally.

Norfolk Health & Fitness Ltd is committed to providing high-quality awarding body services and will resolve any problems you may have with its service as quickly as possible.

All complaints will be treated seriously, and confidentially. Please note that in order to properly investigate your complaint it may be necessary to disclose limited, relevant information, to third parties in the form of personal data i.e. information from which you can be identified. Information about a complaint will only be given to people directly involved and everyone involved will be advised of the need for confidentiality.

Fair treatment for all is paramount.

Norfolk Health & Fitness  welcomes feedback in order to constantly improve its products and services, therefore feedback and complaints are an important source of information for improving its services and delivering quality products.

Norfolk Health & Fitness  has a formal complaints procedure to ensure complaints are dealt with in a professional manner.

A complaint or dissatisfaction with Norfolk Health & Fitness service can be brought to the attention of Kevin Mantle, Customer Support Manager by emailing: Kevin@norfolkhealthandfitness.com

If you wish to write, the postal address is:

The Union Building 

51-59 Rose Lane

Norwich, 

Norfolk

NR1 1BY

Norfolk Health & Fitness  will ensure that an acknowledgement of your complaint is made in writing within 48 working hours, giving an indication of its proposed action. A considered response would then normally be made within 14 working days.

You should include:


• A clear explanation of the nature of your query or complaint

• Your full name and candidate/learner number (if applicable) • Your centre name and course (if applicable)

• Copies of any relevant supporting documentation

Norfolk Health & Fitness  procedure covers all complaints about administration, administrative support, external quality assurance services, supporting resources and training provided by Norfolk Health & Fitness, including any allegations of discrimination and harassment.