Norfolk Health & Fitness


Most frequent questions and answers

We accept payments via online banking, cheque, cash or via our website.

As soon as you have paid the deposit for your course . We ask for full payment within six months of enrolment or before full completion of the course. Certificates aren’t handed over until full payment has been received.

Yes we offer instalment and monthly payment agreement plans.

We give you one free re-take for free. We then charge a re-take fee of £25 to cover tutor time etc.

Under the Consumer Contracts Regulations 2013 you have 14 days from enrolment to cancel your course. 

Active IQ is an awarding organisation recognised and regulated by Ofqual within the Active Leisure sector. The certifications they provide act as a benchmark for quality and credibility, both for those employing Norfolk Health & Fitness graduates and also for those wishing to join the industry. For more information, see the Active IQ website.

Please note, there may be a requirement from the Awarding Organisation for assessments or qualification delivery to be requested as part of the quality assurance process.

We recommend FitPro who offer a comprehensive range of insurance products underwritten by AVIVA.

We are in the office Monday to Friday 9am-5pm to support all learners. If you are unable to make these times, please get in contact with Kevin on to arrange a time and day. However this will be on tutor discretion. We also hold workshops on Saturdays at UEA Sportspark every two weeks to discuss with your tutors.

All workshops are held at the UEA Sportspark, 9am-4:30pm.


University Of East Anglia

Norwich Research Park,

Norwich NR4 7TJ


All our support sessions are held at the:

The Union Building

51-59 Rose Lane,



Yes we mentor all our learners after completion of each course in regards to employment or self employed work. 

We have good relationships with gym in Norfolk as most of our graduates can now be found in each gym. 

We are always an email or phone call away.

Yes all our qualifications are recognised nationally and internationally.