FAQ's

How Do I Pay For My Course?

We accept payments via online banking, cheque, cash or via our website.

Do You Offer Monthly Payment Plans?

Yes, we offer interest free monthly payment plans.

How Much Are Your Exam Re-Sits?

We give you one free re-take for free. We then charge a re-take fee of £30 to cover tutor time etc.

Can I Cancel My Course After I Have Booked??

Under the Consumer Contracts Regulations 2013 you have 14 days from enrolment to cancel your course.

Who Is ACTIVE IQ (AIQ)?

Active IQ is an awarding organisation recognised and regulated by Ofqual within the Active Leisure sector. The certifications they provide act as a benchmark for quality and credibility, both for those employing Norfolk Health & Fitness graduates and also for those wishing to join the industry. For more information, see the Active IQ website. Please note, there may be a requirement from the Awarding Organisation for assessments or qualification delivery to be requested as part of the quality assurance process.

Personal Training Insurance

We recommend FitPro who offer a comprehensive range of insurance products underwritten by AVIVA.

When Can I Have A One To One Support Session?

We are in the office Monday to Friday 9am-5pm to support all learners. If you are unable to make these times, please get in contact with Kevin on Kevin@norfolkhealthandfitness.com to arrange a time and day. However this will be on tutor discretion. We also hold workshops on Saturdays at The Union Building every two weeks to discuss with your tutors.

Where Is The Workshop Location?

All workshops are held at our NHF Gym, 9am-4:30pm. Address: The Union Building 51-59 Rose Lane, Norwich, NR1 1BY Floor 1

Where Is Your Office And Gym Location For A One To One Support Session?

All workshops are held at our NHF Gym, 9am-4:30pm. Address: The Union Building 51-59 Rose Lane, Norwich, NR1 1BY Floor 1

Will I Receive Aftercare After Finishing The Course?

Yes we mentor all our learners after completion of each course in regards to employment or self employed work. We have good relationships with gym in Norfolk as most of our graduates can now be found in each gym. We are always an email or phone call away.

Are Active IQ Qualifications Recognised Internationally?

Yes all our qualifications are recognised nationally and internationally as an accredited qualification from Ofqual. .

Complaints Policy

Norfolk Health & Fitness Ltd is committed to providing high-quality awarding body services and will resolve any problems you may have with its service as quickly as possible. All complaints will be treated seriously, and confidentially. Please note that in order to properly investigate your complaint it may be necessary to disclose limited, relevant information, to third parties in the form of personal data i.e. information from which you can be identified. Information about a complaint will only be given to people directly involved and everyone involved will be advised of the need for confidentiality. Fair treatment for all is paramount. Norfolk Health & Fitness welcomes feedback in order to constantly improve its products and services, therefore feedback and complaints are an important source of information for improving its services and delivering quality products. Norfolk Health & Fitness has a formal complaints procedure to ensure complaints are dealt with in a professional manner. A complaint or dissatisfaction with Norfolk Health & Fitness service can be brought to the attention of Kevin Mantle, Customer Support Manager by emailing: Kevin@norfolkhealthandfitness.com If you wish to write, the postal address is: The Union Building 51-59 Rose Lane Norwich, Norfolk NR1 1BY Norfolk Health & Fitness will ensure that an acknowledgement of your complaint is made in writing within 48 working hours, giving an indication of its proposed action. A considered response would then normally be made within 14 working days. You should include: • A clear explanation of the nature of your query or complaint • Your full name and candidate/learner number (if applicable) • Your centre name and course (if applicable) • Copies of any relevant supporting documentation Norfolk Health & Fitness procedure covers all complaints about administration, administrative support, external quality assurance services, supporting resources and training provided by Norfolk Health & Fitness, including any allegations of discrimination and harassment.